Welcome to the Thomann Help Center
- 30Days money-back guarantee
- 3Years warranty
- Free delivery from 1,100 kr
- Best service in Europe
- Europe's largest music warehouse
Thomann Help Center
All categories
Popular guides
- Loading the latest articles…
- Orders Where is my order? Check your order status, find the tracking number and see what each status means.
- Delivery Shipping & delivery Delivery times, shipping costs and what to do if a parcel arrives damaged.
- Returns How to return an item Register a return, print the label and get your refund – the 30-day money-back guarantee step by step.
- Warranty Warranty & repairs What the 3-year Thomann warranty covers and how to get something repaired.
- Payment Payment methods & invoices Card, PayPal, Klarna instalments and bank transfer – plus where to find your invoice.
- FAQ Frequently asked questions Quick answers to the questions we hear most about orders, delivery, returns and payment.